Shipping policy
Last Updated: October 10, 2026
Solefi Store works to get your order to you quickly and safely anywhere in Egypt. This policy explains how we prepare, ship, and deliver orders.
Order Processing
Orders are normally processed within 1 business day of confirmation. When your order has been prepared and handed to the courier, we send a confirmation email with your order details and shipment updates.
Please enter a valid email address at checkout so these notifications reach you.
Shipping Coverage
We deliver to every governorate in Egypt through trusted shipping partners.
Shipping Fees
Shipping fees depend on the delivery location, the size and weight of the package, and the shipping service selected. The exact cost is shown at checkout before you confirm your order.
Estimated Delivery Time
- Cairo & Giza: 1–3 business days
- Other Governorates: 3–5 business days
These times are estimates. Public holidays, weather, and other events outside our control can affect them.
Order Inspection
We encourage you to check your order on delivery before accepting it, whenever the shipping company allows inspection.
If the product you receive is damaged, defective, or incorrect, contact Customer Support as soon as you can, and no later than 48 hours after receiving the order.
Returns & Exchanges
Returns and exchanges follow our Refund & Exchange Policy.
They are accepted only for products that arrive damaged, defective, or different from the item ordered.
Order Cancellation
You can cancel an order by contacting Customer Support before it ships.
Once an order has shipped, cancellation may no longer be possible and the order will be handled under our Refund & Exchange Policy.
For prepaid orders, approved refunds are returned through the original payment method within 3–14 business days.
Delivery Address
You are responsible for giving us an accurate shipping address and phone number.
Solefi Store is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details supplied by the customer.
Delivery Attempts
If the shipping company cannot reach you after several delivery attempts, the order may be canceled or returned to us.
Contact Us
For any question about shipping or delivery, reach us at:
Customer Service: 01033992377
Email: info@solefi.store
Support Hours: Saturday to Thursday, 10:00 AM – 6:00 PM
Website Chat & Social Media: Available daily from 10:00 AM – 12:00 AM