Refund policy

Last Updated: October 10, 2026

Solefi Store wants every customer to be happy with what they receive. If your order reaches you damaged, faulty, or different from what you ordered, our team will put it right.

Returns

We accept a return only when the product:

  • Was delivered damaged
  • Has a manufacturing defect
  • Is not the item you ordered

To open a return request, contact Customer Support within 14 days of receiving your order and send clear photos or a video that show the problem.

For a return to be accepted, the product must:

  • Be in its original, unworn condition
  • Come back with its original box, packaging, tags, and any accessories
  • Show no signs of deliberate damage, alteration, or misuse

Payment Methods

You can pay for your order using any of these secure options:

  • Cash on Delivery (COD)
  • Credit / Debit Cards (Visa & Mastercard)
  • Installment Services (ValU, Souhoola, Premium Card, Contact, Halan)

Refund Policy

After we receive the returned item, inspect it, and approve the request, we will issue the refund that applies to your order.

For approved defective or incorrect products:

  • You will not pay any return shipping or replacement fees.
  • Whenever possible, the refund goes back through the original payment method.

How refunds are paid:

  • Cash on Delivery orders: by bank transfer or mobile wallet.
  • Visa / Mastercard payments: back to the card used for the purchase.
  • Installment payments (ValU, Souhoola, Premium Card, Contact, Halan): through the same installment provider.

Refund processing time: 3–14 business days, depending on your payment provider.

Exchange Policy

A product can be exchanged only if it is damaged, defective, or the wrong item was delivered.

We ship the replacement once the returned item has reached us, been inspected, and the reported issue has been confirmed.

Important Notes

  • Returns and refunds for products with no defect are generally not accepted, except where consumer protection law requires otherwise.
  • Small differences in color, texture, or appearance caused by lighting, screen settings, or photography do not count as defects.
  • We encourage you to check your order at the door before accepting the shipment.
  • If a returned product does not meet the conditions above, the return or refund request may be declined.

Contact Us

For help with a return or refund, reach us at:

Customer Service: 01033992377
Email: info@solefi.store
Support Hours: Saturday to Thursday, 10:00 AM – 6:00 PM
Website Chat & Social Media: Available daily from 10:00 AM – 12:00 AM